Our warranty claims process is straightforward and designed to resolve any issues quickly and efficiently. Below is a detailed guide to help you understand how to make a claim, what you’ll need, and how we handle the process.

How to Make a Claim:
Contact Us: If you experience an issue covered by our 10-year warranty, please contact our customer service team.
Provide Details: Clearly describe the issue you’re experiencing, including any relevant information about the problem and when it began.
Exclusions:
What’s Not Covered: Keep in mind that materials, third-party work, and damage from external factors (e.g., natural disasters, improper maintenance) are not covered by the warranty.
Conditions for Coverage:
Routine Maintenance: Ensure that all recommended maintenance has been performed to keep the warranty valid.
No Unauthorized Modifications: Any unauthorized alterations to the work may void the warranty.
Response Time:
Quick Response: We strive to respond to all warranty claims within 48 hours to address your concerns promptly.